Refund policy

Return and Refund Policy for CozyTurtles.co.uk

At CozyTurtles.co.uk, we want you to be completely satisfied with your purchase. If you're not happy with your neck warmer, our return and refund policy is here to help.

Returns:
- Time Frame: You can return your neck warmer within 30 days of the purchase date.
- Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Return Shipping: Customers are responsible for the cost of return shipping. Please ensure you use a trackable shipping service.

Refunds:
- Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Restocking Fee: A restocking fee may be deducted from your refund amount.
- Refund Method: Approved refunds will be processed back to your original method of payment.

How to Return:
1. Email our customer service team at support@cozyturtles.co.uk to initiate a return.
2. Pack the item securely and include your order number and proof of purchase.
3. Ship the item to the address provided by our customer service team.

Contact Us:
- If you have any questions about our return and refund policy, please contact us at support@cozyturtles.co.uk.

Thank you for shopping with CozyTurtles.co.uk!